Last updated: 8 October 2026
These Terms and Conditions (“Terms”) apply to your use of www.nexopadel.co.uk, our facilities and services, and the Nexo Padel SMS and RCS messaging programme. Nexo Padel is a trading name of BBN Leisure Limited (“Nexo Padel”, “we”, “us” or “our”), a company registered in England and Wales under company number 16603931, with registered office at Soloman House, Caxton Road, Fulwood, Preston, England, PR2 9PL.
By using our website or services, making a booking, or joining our messaging programme, you agree to the parts of these Terms that apply to you. If you do not agree, please do not use the relevant service.
1. Website use
You may use our website only for lawful purposes. You must not misuse it, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape it in breach of applicable law, or use it in a way that infringes another person’s rights. We may suspend or restrict access where reasonably necessary to protect users, our systems or our business.
2. Bookings and accounts
Court, coaching, event, membership and other bookings may be provided through Nexo Padel or a third-party platform such as Playtomic. You must provide accurate information, keep account credentials secure and check the details of each booking before confirming it. The booking platform’s terms and privacy notice may also apply.
A booking is confirmed when you receive confirmation through the relevant platform or from us. Prices, availability, session lengths, guest limits and any specific conditions shown at the time of booking form part of your contract. We may correct obvious pricing or description errors and will offer an appropriate refund where a confirmed booking cannot be honoured.
3. Payments, cancellations and refunds
Payment is due as stated at checkout or in your booking confirmation. Cancellation, rescheduling, no-show and refund rules displayed for the relevant court, session, event or membership at the time of booking apply. Where a third-party booking platform processes a transaction, refunds may be administered through that platform. Nothing in these Terms limits any mandatory rights you have under consumer law.
4. Venue conduct and safety
- Follow staff instructions, venue rules, safety notices and reasonable standards of behaviour.
- Use courts, equipment and facilities responsibly and only for their intended purpose.
- Wear suitable clothing and footwear and do not participate if it would be unsafe for you or others.
- Do not behave abusively, dangerously, unlawfully or in a way that damages property or disrupts other guests.
- Tell us promptly about hazards, injuries, damage or safeguarding concerns.
Participation in sport involves inherent risks. You are responsible for deciding whether you are fit to participate and should seek medical advice where appropriate. We may refuse or end participation where reasonably necessary for safety or serious breach of venue rules.
You are responsible for the conduct of guests included in your booking. You may be required to pay the reasonable cost of repairing or replacing equipment or property deliberately or negligently damaged by you or your guests. Please keep personal belongings secure; lost property is retained only for a reasonable period.
5. Children and young people
A parent or guardian must make or approve bookings for children where required, provide accurate emergency and medical information, and comply with supervision and safeguarding rules for the relevant activity. Age limits and additional conditions may apply to specific sessions or events.
6. Photography, video and venue security
We may take photographs or video at the venue or during events for operational or promotional purposes. We will seek consent where required and will obtain appropriate parent or guardian consent for identifiable promotional images of children. If you have a concern, please speak to a member of staff. Where CCTV is in operation, it is used for safety, security and incident investigation, with signage displayed at the venue. Further details are in our Privacy Policy.
7. SMS and RCS messaging terms
The Nexo Padel mobile messaging service is operated by BBN Leisure Limited. If you provide a mobile number directly or through a booking platform such as Playtomic and separately opt in to mobile marketing, you agree to receive recurring SMS and/or RCS messages from or on behalf of Nexo Padel at that number. A booking or provision of a phone number alone does not constitute marketing consent. Messages may include booking confirmations and updates, account alerts, event reminders, club news, membership information, promotions, special offers, abandoned-booking or cart reminders, and other marketing or service communications.
Message frequency varies. Message and data rates may apply. We do not charge you for the messaging service, but your mobile provider may charge you under your plan. Consent is voluntary and is not a condition of booking, membership or purchase.
Opt out: You may opt out at any time by replying STOP where replies are supported, selecting an unsubscribe link included in a message, or using Block this sender in your RCS messaging app. You may receive one final message confirming your opt-out. After that, we will not send further marketing messages unless you opt in again. If you join more than one messaging programme, you may need to opt out of each separately.
Customer care: Reply HELP where supported or email info@nexopadel.co.uk for help. You can also telephone 07506 202004.
We may change the telephone number, sender ID, RCS agent or service provider used for messages. If we do, we will take reasonable steps to notify you. Requests sent to an old number or sender may not be received. Mobile networks and service providers are not liable for delayed or undelivered messages. You must provide a valid mobile number and opt in again if your number changes.
We may modify, suspend or cancel the messaging programme or its features. To the extent permitted by law, we are not responsible for failed, delayed or misdirected delivery, errors in message content, or actions taken in reliance on a message. Your personal information is handled as described in our Privacy Policy.
8. Marketing communications
You may withdraw marketing consent at any time using the unsubscribe method in the relevant message or by contacting us. Service communications that are necessary to administer an active booking, account or legal obligation are not marketing and may still be sent where lawful.
9. Intellectual property
Our website, branding, logos, text, graphics, photographs, videos and other content are owned by or licensed to us and are protected by intellectual-property laws. You may view and use them for personal, non-commercial purposes only. You must not reproduce, distribute, modify or commercially exploit them without written permission.
10. Website and service availability
We aim to keep information accurate and services available, but do not guarantee uninterrupted or error-free access. We may update, withdraw or change website content, schedules, facilities, instructors, events or services. Where a change materially affects a confirmed booking, we will provide the remedies required by law and any applicable booking terms.
11. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your mandatory consumer rights.
Subject to that, we are not liable for losses that were not reasonably foreseeable, losses caused by circumstances beyond our reasonable control, business losses suffered by consumers, or loss or damage arising from misuse of the website, facilities or equipment. You remain responsible for your personal belongings unless the law requires otherwise.
12. Third-party services and links
Our website may link to services operated by third parties, including Playtomic and social-media platforms. We do not control third-party services and are not responsible for their content, availability or separate terms, except where the law says otherwise.
13. Changes to these Terms
We may update these Terms to reflect changes to our services, providers, technology or legal obligations. The updated version will be posted on this page with a revised date. Changes do not retrospectively reduce rights that have already accrued.
14. Governing law
These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may also bring proceedings in the courts of the part of the United Kingdom where you live. These Terms do not limit rights that apply under mandatory local law.
15. Contact us
Questions about these Terms or our messaging programme can be sent to info@nexopadel.co.uk or raised by telephone on 07506 202004.
